Terms of service

Welcome to Silmona. This website (www.silmona.com) is operated by Xelvion Private Limited. Throughout the site, the terms “we”, “us”, “our”, and “Company” refer to Xelvion Private Limited doing business as Silmona.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

1.        Acceptance of Terms and Electronic Contract:

1.1   Nature of the Agreement:

This document is an electronic record in terms of the Information Technology Act, 2000 (India) and the rules framed thereunder, as applicable, pertaining to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures. By accessing, browsing, registering an account, or otherwise using the website (www.silmona.com), you acknowledge that you have read, understood, and unequivocally agree to be bound by these Terms of Service.

1.2   Legally Binding Effect:

These Terms constitute a legally binding and enforceable contract between you and Xelvion Private Limited. Your initial and continued use of the Service signifies your explicit consent to these Terms. If you do not agree with all of the terms and conditions set forth in this agreement, you lack the authorization to use the Service, and your sole and exclusive remedy is to immediately discontinue your access to the website.

1.3   Expressly Incorporated Policies:

Your access to and use of the Service is heavily contingent upon and governed by our operational policies. These policies form an integral part of this agreement and are hereby expressly incorporated by reference as if fully set forth herein. By accepting these Terms of Service, you simultaneously acknowledge, understand, and agree to the stipulations contained in the Privacy Policy:

Which outlines our practices regarding the collection, use, storage, and protection of your personal and non-personal data. 

The Return and Refund Policy: Which dictates the strict conditions, timelines, and procedures governing any product returns, exchanges, or financial refunds.

1.4   Supplemental Terms and Conditions:

From time to time, we may offer specific features, promotional campaigns, or new services (such as contests or exclusive sales) that are subject to supplemental terms and conditions. We will provide you with notice of these supplemental terms where applicable. In the event of a direct conflict between these Terms of Service and any supplemental terms, the supplemental terms will take precedence solely with respect to that specific feature or service.

2       General Conditions and Account Security:

2.1   Eligibility and Capacity to Contract:

By agreeing to these Terms of Service, you represent and warrant that you are at least the age of majority in your state, province, or jurisdiction of residence, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this agreement. If you are under the age of majority, you may utilize our Service only with the explicit involvement, supervision, and consent of a parent or legal guardian who agrees to be bound by these Terms.

2.2   Account Registration and Security Obligations:

To access certain features of the Service, you may be required to register for an account. You are solely responsible for maintaining the strict confidentiality of your account login credentials, including your password. You agree to accept full responsibility for any and all activities, charges, and damages that occur under your account. You must immediately notify us of any unauthorized use of your account, password, or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to adequately secure your account credentials.

2.3   Accuracy of Billing and Account Information:

You agree to provide current, complete, and accurate purchase and account information for all transactions made on our website. You agree to promptly update your account and other administrative information, including, but not limited to, your email address, shipping address, and payment method details (such as credit card numbers and expiration dates) - so that we can successfully complete your transactions and contact you as needed. Submission of false, misleading, or stolen information may result in the immediate suspension or termination of your account and potential reporting to relevant law enforcement authorities.

2.4   Acceptable Use and Compliance with Laws:

You may not use our products or Services for any illegal, fraudulent, or unauthorized purpose. In the use of the Service, you agree to comply with all applicable local, state, national, and international laws, rules, and regulations, including without limitation, those related to intellectual property rights, data privacy, and online conduct.

2.5   Right to Refuse Service and Termination:

We reserve the right, at our sole and absolute discretion, to refuse service, limit order quantities, suspend access, or terminate accounts for any reason, at any time, and without prior notice. This includes, but is not limited to, situations where we suspect fraudulent activity, a violation of these Terms, or conduct that is harmful to our company's interests, other users, or third parties.

3       Intellectual Property Rights:

3.1   Ownership of Platform and Content:  

All content, features, functionality, and materials comprising or available on the Service, including, but not limited to, text, graphics, logos, button icons, images, audio clips, video clips, data compilations, software, source code, algorithms, site architecture, and the "look and feel" of the website - are the exclusive property of Xelvion Private Limited, its affiliates, or its licensors. These assets are protected by Indian and international copyright, patent, trademark, trade secret, and other intellectual property or proprietary rights laws.

3.2   Trademarks and Trade Dress:

The Company name "Xelvion Private Limited," the brand name "Silmona," all related company and product logos, domain names, slogans, and service names are the exclusive trademarks and service marks of the Company. You may not use our trademarks, trade dress, or any confusingly similar marks in connection with any product or service that does not belong to us, or in any manner that is likely to cause confusion among consumers, or in any manner that disparages or discredits the Company.

3.3   Limited, Revocable License:

Subject to your strict compliance with these Terms of Service, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and make personal, non-commercial use of the Service. This license does not include any resale or commercial use of any part of the Service or its contents; any collection and use of any product listings, descriptions, or prices; or any derivative use of the Service or its contents.

3.4   Prohibited Actions:

Without our express, prior written permission, you are strictly prohibited from engaging in any of the following activities:

3.4.1        Reproduction & Distribution:

Reproducing, duplicating, copying, selling, reselling, distributing, publicly displaying, or otherwise exploiting any portion of the Service or its content for any commercial purpose.

3.4.2        Derivative Works:

Modifying, translating, or creating derivative works based on the website, its software, or any of our proprietary content.

3.4.3        Reverse Engineering:

Decompiling, disassembling, reverse engineering, or otherwise attempting to discover the source code, object code, or underlying structure, ideas, or algorithms of the Service.

3.4.4        Data Extraction:

Utilizing any data mining, robots, spiders, scrapers, or similar automated data gathering and extraction tools to monitor or copy our platform data or content.

3.4.5        Framing:

Framing, mirroring, or utilizing framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Silmona without express written consent.

3.5   Reporting Intellectual Property Infringement:

We respect the intellectual property rights of others and expect our users to do the same. If you believe that your protected work has been copied or used on our website in a manner that constitutes copyright or trademark infringement, please notify our legal team promptly with detailed evidence of the alleged infringement so that we may investigate and take appropriate remedial action.

4       Products, Services, and Pricing:

4.1   Pricing and Modifications:

All prices for our products and services are subject to change at our sole and absolute discretion, without prior notice. We reserve the right to modify, suspend, or discontinue the Service (or any specific product, feature, or content thereof) at any time without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service. Furthermore, we do not provide price protection or retroactive refunds in the event of a subsequent price reduction or promotional offering.

4.2   Product Availability and Limitations on Sales:  

Certain products or services may be available exclusively online through the website. These items are subject to limited availability and may restock irregularly or not at all. We reserve the right, but are not obligated, to restrict or limit the sales of our products or Services to any specific person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that a user may purchase per order, per account, or per household. Any offer for any product or service made on this site is expressly void where prohibited by law.

4.3   Visual Accuracy and Product Descriptions:

We have made every commercially reasonable effort to display the colors, textures, features, specifications, and images of our products on the website as accurately as possible. However, the actual colors and details you see will depend on your specific device, screen resolution, and settings. Therefore, we cannot guarantee that your monitor's or device's display of any color or detail will be entirely accurate. We do not warrant that product descriptions or other content regarding the Service is strictly accurate, complete, reliable, current, or error-free.

4.4   Returns, Exchanges, and Remedies:

All purchases, returns, and exchanges of products and services are exclusively governed by our explicitly incorporated Return Policy. If a product offered by us materially differs from its description on the website, your sole and exclusive remedy is to return the item in an unused, unwashed, and resalable condition, subject entirely to the timelines and stipulations outlined within the Return Policy.

5       Prohibited Uses and User Conduct

As a strict condition of your access to and use of the Service, you agree not to use the website, its content, or any products procured through the Service for any purpose that is unlawful or prohibited by these Terms of Service. Specifically, you are strictly prohibited from engaging in, or soliciting others to engage in, any of the following activities:

5.1   Illegal and Fraudulent Activities

5.1.1        Using the Service for any unlawful, illegal, or fraudulent purpose, including but not limited to money laundering, financial fraud, or identity theft.

5.1.2        Violating any international, federal, state, provincial, or local regulations, rules, laws, or ordinances.

5.1.3        Submitting false, inaccurate, or misleading information regarding your identity, payment methods, or shipping details.

5.2   System Security and Platform Integrity

5.2.1        Uploading, posting, or transmitting software viruses, trojan horses, worms, logic bombs, or any other type of malicious code or technologically harmful material that will or may affect the functionality, operation, or security of the Service, other websites, or the Internet.

5.2.2        Attempting to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which the site is stored, or any server, computer, or database connected to our platform.

5.2.3        Interfering with or circumventing the security features, access controls, or digital rights management mechanisms of the Service.

5.3   Automated Access and Data Extraction

5.3.1        Using any robot, spider, crawler, scraper, script, browser extension, offline reader, or other automated means or interface not authorized by us to access the Service, extract data, or otherwise interfere with or modify the rendering of site pages or functionality.

5.3.2        Harvesting, collecting, or tracking the personal information of other users, including email addresses, without their explicit, verifiable consent.

5.3.3        Scraping, mining, or extracting data from the website for the purpose of training artificial intelligence (AI) systems, machine learning models, or large language models (LLMs) without our express written consent.

5.4   Spam and Deceptive Practices

5.4.1        Engaging in spamming, phishing, pharming, pretexting, or any other forms of unsolicited commercial communication.

5.4.2        Creating multiple accounts for deceptive purposes, abusing promotional codes, or manipulating our review systems.

5.5   Abusive and Harmful Conduct

5.5.1        Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against any person based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

5.5.2        Transmitting content that is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable.

5.6   Intellectual Property Violations

5.6.1        Infringing upon, violating, or misappropriating our intellectual property rights or the intellectual property rights, privacy rights, or publicity rights of any third party.

5.7   Enforcement and Penalties

We reserve the right, at our sole discretion, to investigate any suspected violations of these prohibitions. We may terminate or suspend your use of the Service or any related website immediately, without prior notice, for violating any of the prohibited uses. Furthermore, we reserve the right to report any suspected illegal activity to relevant law enforcement authorities, regulatory bodies, or other third parties, and to cooperate fully with their investigations, which may include disclosing your identity and account information.

6       Communications, Marketing, and Consent

6.1   Transactional and Administrative Communications

By creating an account, placing an order, or otherwise providing your contact information, you acknowledge and agree that we will send you essential transactional and administrative communications. These include, but are not limited to, order confirmations, shipping updates, security alerts, account verification codes, and notices regarding material changes to our policies or these Terms of Service. Because these communications are strictly necessary for the performance of our Service and the maintenance of your account security, you may not opt out of receiving them unless you completely deactivate your account and cease using the Service.

6.2   Promotional and Marketing Communications

In addition to essential communications, we may offer you the opportunity to receive promotional content, including newsletters, exclusive offers, product announcements, and marketing campaigns. By explicitly opting in or providing your consent at the point of data collection, you authorize Xelvion Private Limited to deliver these promotional communications via email, SMS, RCS, WhatsApp business messages, and direct telemarketing calls.

6.3   DND (Do Not Disturb) Override

By affirmatively registering your phone number with us and consenting to promotional communications, you expressly authorize us, our affiliates, and our third-party service providers to contact you for the marketing purposes outlined above. You acknowledge and agree that this explicit consent overrides any existing registration you may have with the National Customer Preference Register (NCPR) or any similar "Do Not Disturb" (DND) registry under applicable telecom regulations.

6.4   Right to Opt-Out and Withdraw Consent

Your participation in our marketing programs is entirely voluntary. You maintain the absolute right to withdraw your consent and opt out of receiving non-essential promotional communications at any time, without affecting the lawfulness of processing based on consent before its withdrawal. You may exercise this right by:

6.4.1        Clicking the clearly marked "unsubscribe" link provided at the bottom of our marketing emails.

6.4.2        Replying "STOP" or utilizing the provided opt-out options within our SMS, RCS, or WhatsApp messages.

6.4.3        Adjusting your designated communication preferences within your user account settings.

6.4.4        Contacting our customer support team directly at care@silmona.com with a clear request to be removed from our marketing lists.

 

Please note that processing your opt-out request may take up to 3 business days, during which time you may still receive previously scheduled promotional messages.

 

6.5   Third-Party Marketing Restrictions

We respect the sanctity of your personal data. We will not sell, rent, or lease your personal contact information to unaffiliated third parties for their independent marketing purposes without obtaining your prior, explicit, and separate consent.

7       Disclaimer of Warranties

7.1   "As Is" and "As Available" Basis

You expressly acknowledge and agree that your use of, or inability to use, the Service is at your sole and absolute risk. The website, the Service, and all products, content, and services delivered to you through the platform are provided strictly on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind, whether express, implied, statutory, or otherwise.

7.2   Exclusion of Implied Warranties

To the maximum extent permitted by applicable law, Xelvion Private Limited expressly disclaims all implied warranties and conditions, including, but not limited to, any implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, quiet enjoyment, and non-infringement. We make no warranty that the products or services will meet your specific requirements or expectations.

7.3   Service Interruptions and Technology Disclaimer

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We cannot warrant that the website or the servers hosting it are completely free of viruses, malware, or other harmful components. You agree that from time to time we may remove the Service (or specific features) for indefinite periods, perform routine maintenance, or cancel the Service entirely at any time, without prior notice or liability to you.

7.4   Accuracy and Reliability

We do not warrant or make any representations regarding the use or the results of the use of the Service, products, or informational content on the website in terms of their correctness, accuracy, reliability, or otherwise. Any reliance on the material provided on this website is entirely at your own risk.

7.5   Third-Party Dependencies

You acknowledge that the Service may rely on third-party service providers (including, but not limited to, payment gateways, web hosting, and logistics/shipping partners). We disclaim all liability for any delays, failures, security breaches, or other issues arising out of or related to these third-party services, over which we have no direct control.

8       Limitation of Liability

8.1   Exclusion of Indirect and Consequential Damages

To the maximum extent permitted by applicable law, in no event shall Xelvion Private Limited, its parent company, subsidiaries, affiliates, directors, officers, employees, agents, contractors, interns, suppliers, service providers, or licensors be liable for any indirect, incidental, punitive, special, exemplary, or consequential damages of any kind. This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, loss of goodwill, business interruption, replacement costs, or any similar pecuniary damages.

8.2   Scope of Limitation

The exclusions set forth in Section 8.1 shall apply regardless of the legal theory asserted, whether based in contract, tort (including both active and passive negligence), strict liability, statutory mandate, or otherwise, arising from or in any way related to:

8.2.1        Your access to, use of, or inability to use the Service or any products procured using the Service.

8.2.2        Any errors, mistakes, or inaccuracies of content on the website.

8.2.3        Any unauthorized access to or alteration of our secure servers and/or any personal or financial information stored therein.

8.2.4        Any interruption or cessation of transmission to or from the Service.

8.2.5        Any statements, conduct, or omissions of any third party on the Service.

8.3   Application of Limitations

These limitations on our liability shall apply even if Xelvion Private Limited or its authorized representatives have been expressly advised of, or should have reasonably known of, the possibility of such damages.

8.4   Maximum Aggregate Liability (Financial Cap)

Because some states or jurisdictions do not allow the total exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. In no event shall our total, aggregate liability to you for all damages, losses, and causes of action, whether in contract, tort, or otherwise, exceed the exact total amount paid by you to Xelvion Private Limited for the specific product or service giving rise to the claim during the six (6) months strictly preceding the event giving rise to the liability, or ₹[Insert Amount, e.g., 5,000 INR], whichever is greater.

8.5   Fundamental Basis of the Bargain

You acknowledge and agree that Xelvion Private Limited has offered its products and Services, set its prices, and entered into these Terms of Service in reliance upon the warranty disclaimers and the limitations of liability set forth herein. These provisions reflect a reasonable and fair allocation of risk between you and the Company and form an essential basis of the bargain between the parties. We would not be able to provide the Service or products to you on an economically reasonable basis without these limitations.

9       Indemnification

9.1 Obligation to Indemnify You agree to unconditionally indemnify, defend (at our sole option), and hold harmless Xelvion Private Limited, Silmona, and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, suits, liabilities, damages, losses, penalties, fines, costs, and expenses (including, but not limited to, reasonable attorneys’ fees, expert witness fees, and court costs) brought by any third party.

9.2   Covered Claims and Triggers Your indemnification obligations apply to any claims or damages arising out of, relating to, or resulting directly or indirectly from:

9.2.1        Breach of Contract: Your breach or threatened breach of these Terms of Service or any of the policies or agreements incorporated herein by reference.

9.2.2        Misuse of Service: Your access to, use of, or inability to use the website, the Service, or any products procured through the Service.

9.2.3        Violation of Law: Your violation of any local, state, federal, or international law, statute, ordinance, or regulation.

9.2.4        Infringement of Rights: Your infringement, misappropriation, or violation of any rights of a third party, including but not limited to intellectual property rights, privacy rights, publicity rights, or other proprietary rights.

9.2.5        User Conduct: Any negligence, gross negligence, willful misconduct, or fraudulent acts committed by you or anyone accessing the Service utilizing your account credentials.

9.3   Control of Defense and Settlement The Indemnified Parties reserve the right, at our own expense and absolute discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such an event, you agree to step aside from the defense but remain fully liable for the underlying indemnification obligations and any related financial liabilities. Under no circumstances shall you settle, compromise, or resolve any claim, or admit liability on behalf of any Indemnified Party, without our express, prior written consent.

9.4   Cooperation in Defense Whether you or the Company assumes the defense of a claim, you agree to fully cooperate with us in asserting any available defenses. This includes, without limitation, promptly providing us with all relevant information, documents, and records, and assisting in the investigation and preparation of the defense as we may reasonably request.

 

10    Modifications to the Terms of Service

10.2          Right to Amend We reserve the right, at our sole and absolute discretion, to update, modify, amend, add, or remove any portion of these Terms of Service, as well as any incorporated policies, at any time to reflect changes in our legal obligations, business practices, or the functionality of the Service.

10.3          Notice of Modifications The manner in which we notify you of changes will depend on the scope of the modification:

10.3.1     Non-Material Changes: For minor, administrative, or non-material changes (such as fixing typographical errors or updating formatting), we will update the text on this page and change the "Last Updated" date at the top of this document. It remains your responsibility to periodically check this page for such updates.

10.3.2     Material Changes: For material changes—defined as modifications that significantly alter your fundamental rights, legal obligations, or financial responsibilities—we will make reasonable, proactive efforts to notify you before the changes take effect. This notice may be provided via a prominent announcement banner on the website, a push notification, or an email sent to the primary address associated with your registered account.

10.3.3     Effective Date and Acceptance Non-material changes become effective immediately upon being posted to the website. Material changes will become effective upon the specific date stated in our notice (typically no less than [Insert Number, e.g., 15 or 30] days after the notice is transmitted). Your continued use of, access to, or transactions on the website following the effective date of any modifications constitutes your explicit and legally binding acceptance of the revised Terms.

10.4          Right to Object and Termination If you do not agree to the updated or amended Terms of Service, you must explicitly decline them by ceasing all access to the Service and terminating your account prior to the effective date of the changes. You acknowledge that discontinuing your use of the platform is your sole and exclusive remedy in the event you reject any modifications to this agreement.

10.5          Prospective Application of Changes Any modifications, updates, or amendments to these Terms of Service shall apply strictly on a prospective basis. Specifically, any alterations to the Dispute Resolution or Binding Arbitration provisions (Section 11) will not apply retroactively to any claim, controversy, or dispute of which Xelvion Private Limited had actual, formal written notice prior to the effective date of the amendment.

11    Dispute Resolution and Governing Law

11.2          Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

11.3          Good Faith Negotiation: In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms of Service or the breach thereof, the parties hereto shall use their best efforts to settle the dispute. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties.

11.4          Binding Arbitration: If the parties do not reach such solution within a period of thirty (30) days from the written notice of dispute, then, upon notice by either party to the other, all disputes, claims, or differences shall be finally settled by arbitration administered under the Arbitration and Conciliation Act, 1996 (as amended from time to time).

11.5          Arbitration Procedure:

11.5.1     Tribunal: The arbitration shall be conducted by a Sole Arbitrator mutually appointed by both parties. If the parties fail to agree on a Sole Arbitrator within fifteen (15) days of the invocation of arbitration, the appointment shall be made in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

11.5.2     Seat and Venue: The seat and venue of the arbitration shall be [Surat, Gujarat | Noida, Gautam Budh Nagar], India.

11.5.3     Language: The language of the arbitration proceedings and all written decisions and correspondence relating to the arbitration shall be English & Hindi.

11.5.4     Costs: Each party shall bear its own costs and expenses and an equal share of the arbitrators' and administrative fees of arbitration, unless the Arbitrator rules otherwise in the Award.

11.5.5     Exceptions to Arbitration (Injunctive Relief): Notwithstanding the above agreement to arbitrate, Xelvion Private Limited reserves the right to seek immediate injunctive or equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property rights. For such equitable relief, you hereby consent to the exclusive jurisdiction of the competent courts located in [Surat, Gujarat | Noida, Gautam Budh Nagar], India.

11.5.5.1Implementation Notes:

a)      Seat vs. Venue: The clause distinctly specifies the "seat" to anchor the supervisory jurisdiction of the courts in your chosen city (e.g., Surat) for any arbitration-related appeals or enforcement of the award.

b)      Mutual Appointment: Ensuring the arbitrator is mutually appointed prevents the clause from being struck down under Section 12(5) of the Act, which invalidates unilateral appointments by one party.

12.   Severability, Entire Agreement, and Interpretation

12.1 Severability and Reformation

In the event that any provision, clause, or sub-clause of these Terms of Service is determined by a court of competent jurisdiction or an appointed arbitrator to be unlawful, void, invalid, or for any reason unenforceable, such determination shall not affect the validity and enforceability of any other remaining provisions. Furthermore, the unenforceable provision shall be deemed modified and reformed to the minimum extent necessary to render it valid and enforceable while most closely preserving the original commercial and legal intent of the parties. If such reformation is not possible, the unenforceable portion shall be deemed severed from these Terms entirely.

12.2 Entire Agreement

These Terms of Service, along with our explicitly incorporated Privacy Policy, Return Policy, and any other operating rules or policies posted by us on this website, constitute the entire, complete, and exclusive agreement and understanding between you and Xelvion Private Limited regarding your use of the Service. This comprehensive agreement governs your relationship with us and completely supersedes all prior or contemporaneous agreements, representations, warranties, communications, and proposals—whether oral, written, or electronic—between you and us (including, but not limited to, any prior versions of the Terms of Service).

12.3 Non-Waiver of Rights

The failure, delay, or omission of Xelvion Private Limited to exercise, invoke, or strictly enforce any right, power, or provision of these Terms of Service shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if it is explicitly made in writing and signed by a duly authorized representative of Xelvion Private Limited. A waiver in one instance shall not be construed as a continuing waiver or a waiver in any other instance.

12.4 Interpretation and Ambiguities

These Terms of Service were drafted with the opportunity for review by both parties. Consequently, any rule of construction or legal principle (such as the contra proferentem rule) that requires any ambiguities in a contract to be interpreted or construed against the drafting party shall not apply to the interpretation of these Terms of Service or any incorporated policies. The headings used in this agreement are included for convenience only and will not limit, expand, or otherwise affect the meaning of these Terms.

13. Contact Information

Questions about the Terms of Service should be sent to us at:

Email: care@silmona.com

Company Name: Xelvion Private Limited

CIN: U32120UP2024PTC210420