Privacy policy

1. Introduction

Welcome to Silmona (www.silmona.com), operated by Xelvion Private Limited ("we," "us," "our," or "Company"). We respect your privacy and are deeply committed to protecting your personal data.

This Privacy Policy constitutes an electronic record in terms of the Information Technology Act, 2000, and the rules made thereunder. It outlines how we collect, use, store, share, and protect your personal information when you visit our website, use our services, or make a purchase from us (collectively, the "Service").

By accessing or using the Service, you expressly consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with these practices, please do not use our website. This Privacy Policy is incorporated into and subject to our Terms of Service.

2. Information We Collect

We collect various types of information to provide and improve our Service to you.

A. Information You Provide Directly to Us

  • Identity & Contact Information: Name, email address, shipping address, billing address, and phone number when you create an account, place an order, or subscribe to our newsletter.
  • Financial Information: Payment details, such as credit/debit card numbers or UPI IDs. (Note: We do not store full credit card numbers on our servers; all payments are processed through secure, PCI-DSS compliant third-party payment gateways).
  • Communication Data: Information you provide when you contact our customer support, leave a product review, or participate in surveys or contests.

B. Information We Collect Automatically

When you interact with our website, we automatically collect certain data about your device and browsing actions, including:

  • Technical Data:

Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, and operating system.

  • Usage Data:

Information about how you use our website, pages viewed, time spent on pages, links clicked, and search terms entered.

  • Device Data:

Information regarding whether you are accessing the site via a mobile device, tablet, or desktop.

3. How We Use Your Information

We use the collected information for the following strictly defined purposes:

A. Core Business Operations (Transactional)

  • To process and fulfill your orders, arrange for shipping, and provide you with order confirmations and invoices.
  • To manage your registered account and verify your identity.
  • To process your payments securely and handle any returns or refunds.

B. Communications and Marketing (Aligned with our Terms of Service)

  • Essential Communications: To send you administrative updates, security alerts, and support messages.
  • Promotional Marketing: With your consent, to send you promotional emails, SMS, WhatsApp messages, or telemarketing calls regarding new collections, exclusive sales, and updates.
  • DND Override: As stated in our Terms of Service, by registering your phone number with us, you consent to receive communications from us, which overrides any registration with the National Customer Preference Register (NCPR) or Do Not Disturb (DND) lists.

C. Website Improvement and Security

  • To analyze website traffic and user behavior to improve our platform's layout, product offerings, and user experience.
  • To detect, prevent, and mitigate fraudulent activities, security breaches, and unauthorized access.

4. How We Share Your Information

We are firmly committed to your privacy. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We only share your information in the following circumstances:

  • Service Providers: We share information with trusted third-party vendors who assist us in operating our business. This includes payment processors (e.g., Razorpay, Stripe), logistics and shipping partners (e.g., Delhivery, BlueDart), and IT hosting providers. These providers are bound by strict confidentiality agreements.
  • Marketing and Analytics Partners: We may use tools like Google Analytics or Meta Pixel to understand site performance and deliver targeted advertising.
  • Legal and Regulatory Authorities: We may disclose your information if required to do so by law, court order, or government request, or to protect the rights, property, or safety of Xelvion Private Limited, our customers, or others.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

Our website uses "cookies" (small data files placed on your device) and similar tracking technologies (like web beacons and pixels) to recognize your browser, remember your preferences (such as items in your cart), and analyze site traffic.

  • You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some essential features of our website may not function properly.

6. Data Security Practices

We have implemented reasonable, industry-standard physical, electronic, and managerial security measures designed to protect your personal information from accidental loss, unauthorized access, alteration, and disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account password confidential.

7. Data Retention

We will retain your personal information only for as long as is strictly necessary for the purposes set out in this Privacy Policy, including fulfilling any legal, accounting, tax, or reporting requirements. Once the data is no longer necessary, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your use of our site, you possess the following rights regarding your data:

  • Access and Correction: You can review and update your personal information at any time by logging into your account settings.
  • Marketing Opt-Out: You may withdraw your consent for promotional marketing at any time by clicking the "unsubscribe" link in our emails, replying "STOP" to SMS/WhatsApp messages, or contacting our support team.
  • Account Deletion: You may request the deletion of your account and associated personal data by contacting us directly, subject to our legal obligations to retain certain transactional records.

9. Third-Party Links

Our website may contain links to third-party websites. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Service is not directed to individuals under the age of majority in their jurisdiction (under 18 years of age in India). We do not knowingly collect personal data from minors without verifiable parental consent. If we become aware that we have collected data from a minor without such consent, we will take immediate steps to delete that information.

11. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. For material changes, we will notify you via email or a prominent notice on our website. Your continued use of the website after such updates constitutes your acceptance of the revised policy.

12. Grievance Officer and Contact Information

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please contact:

Grievance Officer: [Insert Name of Grievance Officer]

Email: grievances@silmona.com

Company: Xelvion Private Limited

Address: [Insert physical corporate address, Surat, Gujarat, India]

Operating Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)